Careers for Assisted Living & Memory Care Community at Colorado Springs, CO

Work at Melody Living Colorado Springs

Job Title
 
Concierge
Department
 
Administration
FLSA
 
Non-Exempt
Benefit Status
 
Full-Time/Part-Time/PRN
Reports to
 
Director of Business Office

Position Summary           
Use of strong hospitality focus, serves as the first and central point of contact for service-related issues. Answers resident questions and assists residents in making reservations for dining, travel, in- home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answers phone, manages in-house mail center and serves as a general referral source. May be responsible for supporting the sales process and sharing the responsibility of census growth.
 
   Essential Duties           

• Screens incoming calls, takes messages and/or forwards calls as appropriate.
• Greets and signs in all visitors.
• Greets and provides directions and/or information to residents, visitors, guests, and vendors.
• Responsible for sorting and distributing internal communications.
• Provides clerical assistance as needed.
• Type letters of correspondence, memorandums, reports, forms, etc.
• Receives event reservations, schedules guest apartment reservations and updates census, resident directory, and other information as directed.
• Responds to Emergency Call System and building alarm system.
• Responsible for periodic interior rounds to ensure building is secure and in good order.
• Received and processes work orders for the Community.
• Manages office equipment and supplies.
• Provides effective and courteous service to all residents, guests, and co-workers.
• Handles resident emergency situations in the absence of the Community Manager.
• In some communities, may have additional responsibilities supporting the sales and marketing functions as follows:

 

1.  Conducts sales calls by phone, sets appointments with prospects, meets with prospects and/or other families, conducts building tours, performs follow-up.
2. Enters data into the lead management system, maintains accurate record of apartment inventory and prospect files.
3. Assists the Community Manager with leave signing and move-in procedures, upon request.

• Other duties as assigned.

 
   Basic Qualifications & Experience          

• High School Diploma or equivalent
• Working knowledge of multi-extension, multi-line telephone system is required.
• Prior concierge or hospitality experience strongly preferred.
• Energetic, enthusiastic, exceptional communication skills.
• Good organizational skills, follow-up and follow through; must be able to multitask.
• Minimum one-year experience in a business office environment preferred. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook, and Powerpoint) preferred
• Must be able to read, write and speak the English language.

 
   Working Conditions / Physical Requirements            

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
• Sits, stands, bends, and moves intermittently during working hours.
• Is subject to frequent interruptions.
•   Interacts with donors, families, volunteers, residents, and numerous other staff members.

 
Please send resumes to Chia Gingerich at chia.gingerich@melodyliving.com