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  • Home
    • About Melody Living
  • Independent Living
    • Community Maps IL
    • Floor plans IL
  • Assisted Living
    • Community Maps AL
    • Floor Plans AL
  • Memory Care
    • Community Maps MC
    • Floor Plans MC
  • Amenities
    • Dining
    • Community Features
    • Travel & Transportation
    • Wellness / Resident Safety
  • Resources
    • Careers
    • COVID-19
    • Photo Gallery
    • Virtual Tour
    • Tour Resources
    • Testimonials
    • Current Calendar
  • Pay Online
  • News
  • Contact


Concierge

Careers for Assisted Living & Memory Care Community at Colorado Springs, CO

Work at Melody Living Colorado Springs

Job Title
 
Concierge
Department
 
Administration
FLSA
 
Non-Exempt
Benefit Status
 
Full-Time/Part-Time/PRN
Reports to
 
Director of Business Office

Position Summary           
Use of strong hospitality focus, serves as the first and central point of contact for service-related issues. Answers resident questions and assists residents in making reservations for dining, travel, in- home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answers phone, manages in-house mail center and serves as a general referral source. May be responsible for supporting the sales process and sharing the responsibility of census growth.
 
   Essential Duties           
  • Screens incoming calls, takes messages and/or forwards calls as appropriate.
  • Greets and signs in all visitors.
  • Greets and provides directions and/or information to residents, visitors, guests, and vendors.
  • Responsible for sorting and distributing internal communications.
  • Provides clerical assistance as needed.
  • Type letters of correspondence, memorandums, reports, forms, etc.
  • Receives event reservations, schedules guest apartment reservations and updates census, resident directory, and other information as directed.
  • Responds to Emergency Call System and building alarm system.
  • Responsible for periodic interior rounds to ensure building is secure and in good order.
  • Received and processes work orders for the Community.
  • Manages office equipment and supplies.
  • Provides effective and courteous service to all residents, guests, and co-workers.
  • Handles resident emergency situations in the absence of the Community Manager.
  • In some communities, may have additional responsibilities supporting the sales and marketing functions as follows:
 
  1.  Conducts sales calls by phone, sets appointments with prospects, meets with prospects and/or other families, conducts building tours, performs follow-up.
  2. Enters data into the lead management system, maintains accurate record of apartment inventory and prospect files.
  3. Assists the Community Manager with leave signing and move-in procedures, upon request.
  • Other duties as assigned.
 
   Basic Qualifications & Experience          
  • High School Diploma or equivalent
  • Working knowledge of multi-extension, multi-line telephone system is required.
  • Prior concierge or hospitality experience strongly preferred.
  • Energetic, enthusiastic, exceptional communication skills.
  • Good organizational skills, follow-up and follow through; must be able to multitask.
  • Minimum one-year experience in a business office environment preferred. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook, and Powerpoint) preferred
  • Must be able to read, write and speak the English language.
 
   Working Conditions / Physical Requirements            
  • Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
  • Sits, stands, bends, and moves intermittently during working hours.
  • Is subject to frequent interruptions.
  •   Interacts with donors, families, volunteers, residents, and numerous other staff members.
 
Please send resumes to Chia Gingerich at chia.gingerich@melodyliving.com
INDEPENDENT LIVING
7570 Tutt Boulevard
Colorado Springs, CO 80924

(719) 900-1540
ASSISTED LIVING & MEMORY CARE
7600 Sandy Rock Point
Colorado Springs, CO 80924

(719) 960-4005
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